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My tracking has not updated yet, whats going on?

25 June 2023

I only received part of my order, what happened?

25 June 2023

When will I receive my custom pieces?

25 June 2023

How long does your shipping takes?

25 June 2023

featured My tracking has not updated yet, whats going on?

When your package is in transit with the mail carrier the tracking information will not update until it is physically scanned in by someone. Once scanned in the tracking information will update. This will vary on the post office, and please be mindful that delays can happen! TopTierCharms are NOT in control when it comes into scanning the packages. If you are...

On by Teajah Smith 0 Comments

I only received part of my order, what happened?

If you ordered custom pieces, we “may” try to ship you the item that is completed first. But do not worry at all, your entire order will arrive shortly after! However, if you did not order a custom item please contact our customer service charmstoptier@gmail.com with an image of your order and your order number for further assistance.

On by Teajah Smith 0 Comments

When will I receive my custom pieces?

Customized jewelry currently take 2-6 weeks to create before shipping and delivery as these items are handmade. Our turnaround time is only an estimation and not a guarantee due to any unforeseen circumstances that may rise. 

On by Teajah Smith 0 Comments

How long does your shipping takes?

Most orders are processed within 3-10 business days. This is after a 2 business days processing time. If we are expecting a high volume of orders, processing times will be extended. (14-21 BUSINESS days during high volume times).  Orders will ship AFTER our processing time. 

On by Teajah Smith 0 Comments