*IF BY CHANCE, your order goes over the processing time, please reach out to us immediately!
Returns & Refunds:
Due to the nature of our products,we do not offer returns, refunds or exchanges. The reason behind not offering returns, exchanges or refunds is because we do not believe in reselling or reusing an item once it has been purchased and shipped to its original buyer. Each piece received is to be brand new and untouched; and we cannot guarantee this if we offer returns.
However, we genuinely care about your satisfaction, so if we made a mistake with your order please let us know within 48 hours of delivery and we will certainly fix it. More details are posted below. ↓
Damages and issues:
Please inspect your order upon delivery, and contact us immediately via email (charmstoptier@gmail.com) if the item arrived is damaged, defective or wrong item received. If we are not notified within 48 hours of the item being delivered, we are no longer responsible for replacing the item. Please make sure to include your order number and pictures as proof for a faster resolution.
Cancellations:
Once an order is placed, there areno cancellations or refunds after 24 hours! If you wish to cancel an order you may contact customer service at charmstoptier@gmail.com within 24 hours of placing your order. Unfortunately we can not process cancellations or refunds after 24 hours.
*By purchasing from www.toptiercharms.com, youaccept and agree these terms and services. The terms and services are also provided through an additional link that you are directed to at the time of checking out.
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Terms & Conditions
Please make sure to fill out your address correctly and double-check it! If the package is returned to sender (TopTierCharms) due to an error on your end, you will be required to pay the full shipping price again for reshipment. Errors can include but are not limited to, missing apartment number or wrong zip-code.
Domestic Orders:
Processing Time: 1-12 Business Days.
(Meaning, that after you purchase, it can be shipped within 1 business day or 12 business days. Weekends and Holidays are excluded.)
Shipping Time: 3-4 Business Days.
This is the standard shipping time frame AFTER our processing time via USPS.
Customized Products Orders:
Customization Time: Two to six weeks.
Processing Time After Customization: 5-14 Business Days.
Each custom item has its own processing time, please make sure to read the description box under the custom product you are interested in/purchased.
Please inspect your order upon delivery, and contact us immediately via email (charmstoptier@gmail.com) if the item arrived is damaged, defective or wrong item received. If we are not notified within 48 hours of the item being delivered, we are no longer responsible for replacing the item. Please make sure to include your order number and pictures as proof for a faster resolution.
Once an order is placed, there are no cancellations or refunds after 24 hours!
If you wish to cancel an order you may contact customer service at charmstoptier@gmail.com within 24 hours of placing your order. Unfortunately we can not process cancellations or refunds after 24 hours.
*By purchasing from www.toptiercharms.com, you accept and agree these terms and services. The terms and services are also provided through an additional link that you are directed to at the time of checking out.
