Domestic = USA. International = Outside of the USA (Canada, Europe, etc.).
Important:Please double-check your shipping address for accuracy before completing your order. If the package is returned to us (TopTierCharms) due to an incorrect address, including errors such as missing apartment numbers or incorrect zip codes, you will be responsible for the cost of reshipping.
Domestic Orders (USA) Processing Time: 1-12 Business Days This means your order will be processed and shipped within 1 to 12 business days, excluding weekends and holidays. As the sole worker behind the brand, I do my best to fulfill orders promptly, but outside responsibilities can occasionally impact processing times. If you need your order by a specific date (e.g., birthday, event), please email us prior to ordering to confirm if we can meet your deadline. Shipping Time:3-4 Business Days Once your order has been processed, standard domestic shipping via USPS typically takes 3-4 business days. Expedited Shipping: We offer overnight shipping through USPS at a cost of $28. This is available by request only. For more details, please visit USPS.com.
International Orders Processing Time:1-12 Business Days Shipping Time:7-14 Business Days Please allow up to 26 business days in total for international delivery, which includes processing and shipping times. We recommend placing international orders well in advance to ensure timely delivery.
Customs, Duties, and Brokerage Fees: International shipments may be subject to customs, duties, and brokerage fees upon arrival in the destination country. These fees are determined by the local customs agency and are the responsibility of the recipient. TopTierCharms is not responsible for these additional charges or any delays caused by customs clearance. Please check with your country’s customs office for more information.
Order Confirmation & Tracking: Once your order is placed, you will receive an email confirmation. As soon as your package ships, a tracking number will be emailed to you so you can monitor your order’s journey.
Shipping Delays Please note that delays may occur during busy seasons (e.g., holidays) or due to unforeseen circumstances such as severe weather or postal service disruptions. While we are not responsible for these delays, we will do our best to assist you in tracking your package and resolving any issues.
Signature Requirement for Higher-Value Orders For added security, a signature may be required upon delivery for higher-value orders. You will be notified via email if this applies to your order. Please ensure someone is available to sign for your package to avoid delays.
Customized Product Orders: Customization Time: 2-6 Weeks Processing + Shipping Time After Customization: 5-14 Business Days Please note that customized products require additional time for creation. The specific time needed for each item is outlined in the product description. Once your order is placed, custom items are submitted for production within 24 hours and cannot be cancelled or refunded after this period. After the item is customized (within the 2-6 week timeframe), it will take an additional week for processing and shipping.
If you have any further questions or need assistance with your order, feel free to reach out to us via email
💌 Info@toptiercharms.com
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Terms & Conditions
Please make sure to fill out your address correctly and double-check it! If the package is returned to sender (TopTierCharms) due to an error on your end, you will be required to pay the full shipping price again for reshipment. Errors can include but are not limited to, missing apartment number or wrong zip-code.
Domestic Orders:
Processing Time: 1-12 Business Days.
(Meaning, that after you purchase, it can be shipped within 1 business day or 12 business days. Weekends and Holidays are excluded.)
Shipping Time: 3-4 Business Days.
This is the standard shipping time frame AFTER our processing time via USPS.
Customized Products Orders:
Customization Time: Two to six weeks.
Processing Time After Customization: 5-14 Business Days.
Each custom item has its own processing time, please make sure to read the description box under the custom product you are interested in/purchased.
Please inspect your order upon delivery, and contact us immediately via email (charmstoptier@gmail.com) if the item arrived is damaged, defective or wrong item received. If we are not notified within 48 hours of the item being delivered, we are no longer responsible for replacing the item. Please make sure to include your order number and pictures as proof for a faster resolution.
Once an order is placed, there are no cancellations or refunds after 24 hours!
If you wish to cancel an order you may contact customer service at charmstoptier@gmail.com within 24 hours of placing your order. Unfortunately we can not process cancellations or refunds after 24 hours.
*By purchasing from www.toptiercharms.com, you accept and agree these terms and services. The terms and services are also provided through an additional link that you are directed to at the time of checking out.
